Pre-Conference Workshops

8:30 AM - 9:00 AM Workshop Registration - Breakfast and coffee will be served

9:00 AM - 11:00 AM Workshop A: Outsourcing vs. Shared Services vs. Hybrid Ensure Optimal Performance with the Right Service Delivery Model

11:00 AM - 11:15 AM 15 Minute Coffee Break

11:15 AM - 1:15 PM Workshop B: Guiding Principles to Create the Next Generation FSSO

Eduardo Prada, Managing Director, Eduardo Prada Consulting & Executive Training S.A.S. Brad DeMent, Partner, ScottMadden

Eduardo Prada

Managing Director
Eduardo Prada Consulting & Executive Training S.A.S.

Brad DeMent

Partner
ScottMadden

1:15 PM - 2:00 PM Lunch Break - Boxed lunch will be served

2:00 PM - 4:00 PM Workshop C: Customer Management Evolution Capture and Leverage the “Voice of the Customer” to Evolve your SSO’s Value Proposition

Esteban Carril, Managing Director LATAM, Chazey Partners

Esteban Carril

Managing Director LATAM
Chazey Partners

Sponsored by: Chazey Partners Inc.