Pre-Conference Workshops

8:30 AM - 9:00 AM Workshop Registration - Breakfast and coffee will be served

9:00 AM - 11:00 AM Workshop A: Customer Management Evolution Capture and Leverage the “Voice of the Customer” to Evolve your SSO’s Value Proposition

11:00 AM - 11:15 AM 15 Minute Coffee Break

11:15 AM - 1:15 PM Workshop B: Transformation Accelerated Change Management Hacks that Fuel Back-Office Optimization Success

Eduardo Prada, Managing Director, Eduardo Prada Consulting & Executive Training S.A.S.

Eduardo Prada

Managing Director
Eduardo Prada Consulting & Executive Training S.A.S.

1:15 PM - 2:00 PM Lunch Break - Boxed lunch will be served

2:00 AM - 4:00 AM Workshop C: Outsourcing vs. Shared Services vs. Hybrid Ensure Optimal Performance with the Right Service Delivery Model