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Main Conference Day One

8:45 AM - 9:30 AM Morning Networking Meet and Greet

9:30 AM - 9:45 AM Chairman’s Welcome & Opening Remarks

Raul Vega, CEO and Founder, Auxis

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Raul Vega

CEO and Founder
Auxis

9:45 AM - 10:30 AM Serving the US from Latin America: The Next Big Wave Opening Panel

Juan Figuereo, Former EVP and CFO, Revlon May Huneidi, CIO, Global Eagle Entertainment

Juan Figuereo

Former EVP and CFO
Revlon

May Huneidi

CIO
Global Eagle Entertainment

10:30 AM - 11:15 AM Embrace RPA & Next Generation Talent Management Strengthen SSC Operations

Ricardo Wolf, Sr Director LATAM Finance SSC, PepsiCo LATAM Sector

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Ricardo Wolf

Sr Director LATAM Finance SSC
PepsiCo LATAM Sector

11:15 AM - 11:45 AM Networking Break

11:45 AM - 12:30 PM Standardization vs. Customization

Gustavo Tasner, Vice President - Head of Americas Operations, Capgemini Guatemala

Gustavo Tasner

Vice President - Head of Americas Operations
Capgemini Guatemala

11:45 AM - 12:30 PM Outsourcing to LATAM 101

Tom Peyton, Vice President, Service Excellence, North American Accounting Center, Wolters Kluwer
Outsourcing to LATAM 101
The decision you make in selecting an outsourcing partner will be critical to the long-term success of your outsourcing initiative. Of course, ensuring a competitive fee structure is an essential element of the selection process, but a number of other factors will have a major impact on the ultimate success of your outsourcing program. In this session we will discuss:
  • Best practices for selecting a BPO Provider
  • Tackling common contract issues
  • How to approach SLAs
  • Common pitfalls to avoid during start-up
  • Proven approaches for creating a long-term collaborative relationship with your BPO partner

Tom Peyton

Vice President, Service Excellence, North American Accounting Center
Wolters Kluwer

11:45 AM - 12:30 PM IT Governance & Master Data Management

Leandro Cresta, Latin America IT Director, BIC Brazil

Leandro Cresta

Latin America IT Director
BIC Brazil

11:45 AM - 12:30 PM Navigating Tax Complexities in LATAM

Luis Santiago, Controller Latin America, Turner Broadcasting

Luis Santiago

Controller Latin America
Turner Broadcasting

11:45 AM - 12:30 PM RPA


12:30 PM - 1:30 PM Networking Lunch

CORE CONCEPTS

1:30 PM - 2:15 PM The Challenges and Rewards of Shared Services Implementation in Higher Education

Teresa Gómez, Financial and Administrative Vice President, Universidad de los Andes Andres Garcia, Head of the Shared Service Center, Universidad de los Andes

Teresa Gómez

Financial and Administrative Vice President
Universidad de los Andes

Andres Garcia

Head of the Shared Service Center
Universidad de los Andes

CORE CONCEPTS

2:15 PM - 3:00 PM Business Model Alignment: Bridging the Gap Between Strategic Objectives and Tactical Demands

Priscilla Maria Rojas Schmidt, Directora Corporativa, Centro de Servicios Compartido, Dos Pinos

Priscilla Maria Rojas Schmidt

Directora Corporativa, Centro de Servicios Compartido
Dos Pinos

ADVANCED CONSIDERATIONS

1:30 PM - 2:15 PM PANEL: Tech Savvy, Collaborative, Entrepreneurial, and Worldly - The Future of SSO Leadership

Marianela García, Head of Shared Service Center Mexico, Henkel Mexicana

Marianela García

Head of Shared Service Center Mexico
Henkel Mexicana

ADVANCED CONSIDERATIONS

2:15 PM - 3:00 PM Inside SABMiller Integrated Approach to Designing Information Management Operating Model

Miguel Portugal, Regional Director – Information Management, SABMiller

Miguel Portugal

Regional Director – Information Management
SABMiller

3:00 PM - 4:00 PM Networking Break & Demo Drive

CORE CONCEPTS

4:00 PM - 4:45 PM Shared Services for Millennials: Inside Groupe Rocher Evolution Towards a More User-Friendly, Personal and Digital Customer Experience

ADVANCED CONSIDERATIONS

4:00 PM - 4:45 PM Shared Services 2.0: Inside Coca-Cola’s GPO Revolution

Maximiliano Just, Director, Global Business Process Leadership GBS HR, The Coca-Cola Company

Maximiliano Just

Director, Global Business Process Leadership GBS HR
The Coca-Cola Company

4:45 PM - 5:30 PM CLOSING PANEL: LATAM vs. The World – How Does Latin America Compare to other Global SSO destinations?

5:30 PM - NaN:NaN AM End of Day One & Happy Hour