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Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. Play with the data to answer core questions such as:

  • What is the most significant challenge Latin American SSCs face regarding talent?
  • What are the most noteworthy skill deficits within SSC staff in this region?
  • What is the most popular strategy to attract and retain talent?
  • Where are Latin American SSCs on their IA/ RPA journey?
  • Is there a strong preference for any strategies to develop IA capability?
  • What is the most popular way Latin American SSCs are incorporating IA/ RPA?
  • What are the technology priorities for HR SSCs?

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