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SSOW Brochure no form

SSOW Brochure no form

RPA, Machine Learning, and Intelligent Automation. These are a few of the topics we will be covering at our Shared Services & Outsourcing Week Latin America. Hear from PepsiCo, IBM, MMG, Iron Mountain and more as to how you can transform your back office to increase productivity, lower overhead costs and gain a competitive edge.

Robotizing your Financial Close Process: Industry Survey Results

Robotizing your Financial Close Process: Industry Survey Results

SSON and BlackLine conducted a survey of global finance and accounting leaders to gain a better understanding of robotics automation and the dramatic impact it can have on technology, process, and people.  The survey results provide an understanding of the strategies and approaches to automation adoption in the financial close process.  Participating professionals shared their input on where the biggest barriers and best opportunities are to apply technology to enhance the accounting close cycle.

Agile Accelerate Program at IBM

Agile Accelerate Program at IBM

The Sales Transaction Support (STS) organization embarked on a first-of-a-kind enterprise operations agile transformation. This involved forming a small local accelerate team who became known as the A-Squad. The goal was to pioneer a new way of working to better manage work, improve speed, have happier employees and delight clients. Check out the full story to learn how to make major transformations to workstreams. Content courtesy of IBM. 


A Deeper Exploration of Shared Services in Latin America

A Deeper Exploration of Shared Services in Latin America

Take a look at this exclusive infographic for a complete round-up of Auxis' 2016 Latin America Shared Services Survey results, including perspectives from over 30 SSCs across Latin America.

RPA Enables 100% Process Efficiency and 45% Cost Reduction in AP for Global Plastic Manufacturer

RPA Enables 100% Process Efficiency and 45% Cost Reduction in AP for Global Plastic Manufacturer

Compiled by Auxis, check out this case study that dives deep into the use of robotic process automation for a global plastic manufacturer. Learn about their solution to their shared services issue.

Evolution of Latin America Shared Service Center

Evolution of Latin America Shared Service Center

Take a look at the latest research from SSON’s global analytics center, Dart Institute, as they present 14 pages of interactive data analytics to help you understand the shape of the LATAM service delivery landscape and compare how LATAM stacks up against other regions.

Robots in Your Back Office?

Robots in Your Back Office?

In this excellent report put together by Auxis, you’ll find all the necessary information about how RPA applies to shared services and human resources. Learn about the cost, speed, analytics, control and scalability needed to make RPA a success in your company.

Registration Form

Registration Form

Download the 2018 Attendee Registration and submit your form to enquiryIQPC@IQPC.com

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. Play with the data to answer core questions such as:

  • What is the most significant challenge Latin American SSCs face regarding talent?
  • What are the most noteworthy skill deficits within SSC staff in this region?
  • What is the most popular strategy to attract and retain talent?
  • Where are Latin American SSCs on their IA/ RPA journey?
  • Is there a strong preference for any strategies to develop IA capability?
  • What is the most popular way Latin American SSCs are incorporating IA/ RPA?
  • What are the technology priorities for HR SSCs?
2015 State of the Shared Services Industry Report

2015 State of the Shared Services Industry Report

The 2015 State of the Shared Services Industry report provides an insightful look at how shared services operations around the world are reacting to challenges - namely process optimization, digital transformation,data analytics, automation & new and evolving skill sets - and the opportunities presented by these trends. We've canvassed our global SSON practitioner community and documented responses from 450 Global and Regional Directors and Leads of Shared Services, Finance, HR and GBS for insight into their own practices.

Global State of the Shared Services and Outsourcing Industry Survey Report And Analysis

Global State of the Shared Services and Outsourcing Industry Survey Report And Analysis

Key findings on what’s driving “radical performance” in 2016. With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON asks practitioners how they are positioning themselves to become more relevant and offer better service in the coming years.

A 6-Step Starter Guide to Implementing an RPA Solution

A 6-Step Starter Guide to Implementing an RPA Solution

Automating manual tasks often falls by the wayside as IT is overburdened and can’t get to all of the project requests. The good news is there is a new, emerging solution called robotic process automation (RPA). Intelligent software “robots” can be deployed in a matter of weeks to automate routine, repetitive activities and create a digital workforce‒with no coding required‒and without the need to replace your existing systems.

“No Rip and Replace Needed: A 6-Step Starter Kit to Implementing Robotic Process Automation” is packed with helpful tips on:

  • Identifying which manual tasks to automate
  • Evaluating and selecting the right RPA vendor
  • Building executive and IT consensus
  • Determining your full-scale roll-out
Past Attendee List

Past Attendee List

Check out our list of those who attended last year and make sure you sign up to get your name on the list!

SSON’s Annual State of the Shared Services Industry Report

SSON’s Annual State of the Shared Services Industry Report

With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON recently canvassed its members to find out how they were positioning themselves to become more relevant and offer better service in the coming years.

In this exclusive 40 page report we are pleased to share with you an overview of how North American based Shared Services have responded to our questions.

The State of Latin American Shared Services Centers in 2018

The State of Latin American Shared Services Centers in 2018

Ahead of the 12th Annual Latin American Shared Services & Outsourcing Week, we surveyed 50+ Latin American shared services leaders regarding the scope of their operations in 2018. The results share insight into geographic reach, maturity and scope, operating models, GBS implementation and more. The global results of this survey can be found in the Global State of the SSO Industry Report 2018.

How Ready are Latin American Shared Services for the 5 Mega Trends Disrupting Service Delivery?

How Ready are Latin American Shared Services for the 5 Mega Trends Disrupting Service Delivery?

SSON's 2015 State of the Shared Services Industry Report is expanded greatly to include a direct focus on the Latin American region. We have extrapolated detailed and actionable trends from our surveys of regional industry professionals, regarding topics such as performance optimization, data analytics, customer service, and more!

Just Published! Global State of the SSO Industry Report 2018

Just Published! Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration of the industrial revolution based on robotic automation, but now, moving from manufacturing into services.

There has never been a more exciting time to work in Shared Services, to lead Shared Services’ evolution, or to take a seat at the executive table – at least for those who understand how to grasp the opportunities.

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

Post Show Report: Looking Back at Latin America Shared Services & Outsourcing Week 2017

Post Show Report: Looking Back at Latin America Shared Services & Outsourcing Week 2017

Want to learn more about what happened in 2017? Check out our Post Show Report that highlights: attendee statistics, top speaking sessions, what to expect in 2018 and more!

Evaluating Shared Services Center Locations in Latin America (2017)

Evaluating Shared Services Center Locations in Latin America (2017)

In this brand new interactive report from SSON Analytics, find out which industry sectors dominate the Latam shared services landscape and a breakdown of other emerging functions. Also inside you'll find a detailed section containing the level of natural disaster risk in the top 10 SSC cities in Latam!

Prioritizing Talent Development within Global Business Services

Prioritizing Talent Development within Global Business Services

The Certified Global Business Services Professionals (CGBSP) Program and the Shared Services & Outsourcing Network (SSON) conducted a survey of 218 global GBS/Shared Services professionals between March and April 2017.

The particular focus was on talent management priorities for the sector. The results from this survey highlight how training programs keep employees proficient in operational roles, however at the same time, they point to a lack of support for long-term career investment.




Business-to-Government Financial Regulations Intensify Tax Risks

Business-to-Government Financial Regulations Intensify Tax Risks

The fact is that, with Governments increasingly pushing new transparency initiatives, the constant changes to invoicing and tax policies across Latin America are putting companies at financial risk.

Download this whitepaper to find out how to mitigate against this risk through process automation and real-time reporting.

What if the World was Just 100 SSC's?

What if the World was Just 100 SSC's?

What if the world was just a village of 100 Shared Services Centers? Check out this amazing video put together by SSON that will breakdown global shared services statistics into something much more creative and consumable. Email EnquiryIQPC@iqpc.com to request a copy directly to your inbox.