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Interviews

Top Recommendations For Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

Top Recommendations For Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

We sat down with Mirtha Yamamoto and Charlie Calderon to hear their top recommendations for building multi-function shared business services and for driving operational excellence with limited resources. Mirtha Yamamoto is the Group Director of Shared Services Delivery Americas at MMG and Charlie Calderon is the Global Head of Operational Excellence for World Vision.

Top Recommendations for Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

Top Recommendations for Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

We sat down with Mirtha Yamamoto and Charlie Calderon to hear their top recommendations for building multi-function shared business services and for driving operational excellence with limited resources. Mirtha Yamamoto is the Group Director of Shared Services Delivery Americas at MMG and Charlie Calderon is the Global Head of Operational Excellence for World Vision.

Challenges and Solutions in Complex LatAm Markets

Challenges and Solutions in Complex LatAm Markets

Jenn Moline, Director of International Accounting and Finance at Verizon, and speaker at the approaching summit, discusses outsourcing to and from Latin America, the regional differences in workplace culture, and the challenges she meets on the finance and administrative side of the SSC.

Culture Shock: What the Latin American Cultural Landscape means for your Shared Services Center

Culture Shock: What the Latin American Cultural Landscape means for your Shared Services Center

Matthew Noe, Latin America Regional Shared Services Manager at Caterpillar - Panama, and speaker at the approaching summit, cut his location's attrition rates from 25% down to single digits, cut call times from 45 minutes on hold to a few seconds, and achieved the distinction of a Great Place to Work. Find out how he overhauled his center's culture to accomplish these achievements.

2017 Speaker Perspectives: Monsanto and Pepsico

2017 Speaker Perspectives: Monsanto and Pepsico

Ahead of the 2017 Shared Services & Outsourcing Week Latin America, we sat with a couple of our speakers to learn more about where they are on their SSO journey and what advice they have for those just starting out.