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Innovations in BPO Contracting: Lessons for Negotiators

Innovations in BPO Contracting: Lessons for Negotiators

IACCM led a 'blue sky' discussion group on the subject "How can you genuinely create organizational integration between client and provider at a global and local level?" In this article, hear how 40 BPO leaders and executives discuss what "smart contracting" is and its role towards a successful BPO relationship. 


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