Shared Services & Outsourcing Week Conference

October 21 - 23, 2024 | San José, Costa Rica

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Importance of the Customer in Building and Developing a SSC

Federico Demarin, Regional Human Resources Director, Swarovski Latin America, impresses the importance of the customer in building and developing a SSC. Ask yourself, "Is the Voice of the Customer reaching your HR services strategy?" It needs to be, he says.

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