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Top Recommendations For Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

Top Recommendations For Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

We sat down with Mirtha Yamamoto and Charlie Calderon to hear their top recommendations for building multi-function shared business services and for driving operational excellence with limited resources. Mirtha Yamamoto is the Group Director of Shared Services Delivery Americas at MMG and Charlie Calderon is the Global Head of Operational Excellence for World Vision.

Innovations in BPO Contracting: Lessons for Negotiators

Innovations in BPO Contracting: Lessons for Negotiators

IACCM led a 'blue sky' discussion group on the subject "How can you genuinely create organizational integration between client and provider at a global and local level?" In this article, hear how 40 BPO leaders and executives discuss what "smart contracting" is and its role towards a successful BPO relationship. 

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. Play with the data to answer core questions such as:

  • What is the most significant challenge Latin American SSCs face regarding talent?
  • What are the most noteworthy skill deficits within SSC staff in this region?
  • What is the most popular strategy to attract and retain talent?
  • Where are Latin American SSCs on their IA/ RPA journey?
  • Is there a strong preference for any strategies to develop IA capability?
  • What is the most popular way Latin American SSCs are incorporating IA/ RPA?
  • What are the technology priorities for HR SSCs?
Top Recommendations for Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

Top Recommendations for Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

We sat down with Mirtha Yamamoto and Charlie Calderon to hear their top recommendations for building multi-function shared business services and for driving operational excellence with limited resources. Mirtha Yamamoto is the Group Director of Shared Services Delivery Americas at MMG and Charlie Calderon is the Global Head of Operational Excellence for World Vision.

Innovations In BPO Contracting: Lessons For Negotiators

Innovations In BPO Contracting: Lessons For Negotiators

IACCM led a 'blue sky' discussion group on the subject "How can you genuinely create organizational integration between client and provider at a global and local level?" In this article, hear how 40 BPO leaders and executives discuss what "smart contracting" is and its role towards a successful BPO relationship. You can also email Alysha.Malik@iqpc.com to request a copy to your inbox. 

The State of Latin American Shared Services Centers in 2018

The State of Latin American Shared Services Centers in 2018

Ahead of the 12th Annual Latin American Shared Services & Outsourcing Week, we surveyed 50+ Latin American shared services leaders regarding the scope of their operations in 2018. The results share insight into geographic reach, maturity and scope, operating models, GBS implementation and more. The global results of this survey can be found in the Global State of the SSO Industry Report 2018.

Just Published! Global State of the SSO Industry Report 2018

Just Published! Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration of the industrial revolution based on robotic automation, but now, moving from manufacturing into services.

There has never been a more exciting time to work in Shared Services, to lead Shared Services’ evolution, or to take a seat at the executive table – at least for those who understand how to grasp the opportunities.

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

Post Show Report: Looking Back at Latin America Shared Services & Outsourcing Week 2017

Post Show Report: Looking Back at Latin America Shared Services & Outsourcing Week 2017

Want to learn more about what happened in 2017? Check out our Post Show Report that highlights: attendee statistics, top speaking sessions, what to expect in 2018 and more!

Latin America Shared Services & Outsourcing Week Past Presentations

Latin America Shared Services & Outsourcing Week Past Presentations

In preparation for Latin America Shared Services & Outsourcing Week 2018, we wanted to exclusively share these past presentations with you. Below you will find expert content on:

  • Embrace RPA & Next Generation Talent Management to Strengthen SSC Operations
  • Inside Monsanto’s Global Financial Shared Services Transformation
  • Transition Management Success Uncovered: Ensure New Services are Seamlessly Incorporated with Robust Migration Strategies
  • SSC Leadership & Employee Engagement
Evaluating Shared Services Center Locations in Latin America (2017)

Evaluating Shared Services Center Locations in Latin America (2017)

In this brand new interactive report from SSON Analytics, find out which industry sectors dominate the Latam shared services landscape and a breakdown of other emerging functions. Also inside you'll find a detailed section containing the level of natural disaster risk in the top 10 SSC cities in Latam!

Prioritizing Talent Development within Global Business Services

Prioritizing Talent Development within Global Business Services

The Certified Global Business Services Professionals (CGBSP) Program and the Shared Services & Outsourcing Network (SSON) conducted a survey of 218 global GBS/Shared Services professionals between March and April 2017.

The particular focus was on talent management priorities for the sector. The results from this survey highlight how training programs keep employees proficient in operational roles, however at the same time, they point to a lack of support for long-term career investment.




Top 10 Tips on How to Succeed with GBS

Top 10 Tips on How to Succeed with GBS

The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong process ownership becomes much more important in a world where Intelligent Automation trumps moving transactions to a low cost location.

But what makes GBS a success? Gain insights from 10 of the most respected GBS leaders as they share their top 10 tips on how to outperform in global service delivery.