Shared Services & Outsourcing Week Conference

October 21 - 23, 2024 | San José, Costa Rica

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Using a Latin American Cultural Landscape for Shared Services Centers

Matthew Noe, Latin America Regional Shared Services Manager at Caterpillar - Panama, and speaker at the approaching summit, cut his location's attrition rates from 25% down to single digits, cut call times from 45 minutes on hold to a few seconds, and achieved the distinction of a Great Place to Work. Find out how he overhauled his center's culture to accomplish these achievements.

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