RPA, Machine Learning, and Intelligent Automation. These are a few of the topics we will be covering at our Shared Services & Outsourcing Week Latin America. Hear from PepsiCo, IBM, MMG, Iron Mountain and more as to how you can transform your back office to increase productivity, lower overhead costs and gain a competitive edge. You can also email Tiffany.Ramirez@iqpc.com for a copy to your inbox.
While the US and UK generally lead the world in terms of shared services, we have seen, over the past five years, extraordinary growth from the Latin American region. Playing into the region’s favor are the high skill levels of its talent pools, established infrastructure, and time zone proximity to North America (whereby it should be noted that 75% of the SSCs are predominantly servicing in-region, however). However, with the majority of centers in the fastest growing (by number of SSCs) countries domestic-HQ based, it’s also a sign that, across Latin America, enterprises are grasping the benefits of shared services.
ScottMadden Reviews the Guiding Principles to Create the Next Generation Shared Services Organization
ScottMadden, Inc., one of North America’s leading general management consulting firms specializing in shared services, recently joined industry leaders as a sponsor and presenter at SSON’s 2018 Shared Services & Outsourcing Week Latin America event. This event offered a unique platform for attendees to learn the latest on operational excellence, talent management, global business services, robotic process automation (RPA), and intelligent automation.
The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong process ownership becomes much more important in a world where Intelligent Automation trumps moving transactions to a low cost location.
But what makes GBS a success? Gain insights from 10 of the most respected GBS leaders as they share their top 10 tips on how to outperform in global service delivery.