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Shared Services & Outsourcing Week Latin America Brochure

Shared Services & Outsourcing Week Latin America Brochure

RPA, Machine Learning, and Intelligent Automation. These are a few of the topics we will be covering at our Shared Services & Outsourcing Week Latin America. Hear from PepsiCo, IBM, MMG, Iron Mountain and more as to how you can transform your back office to increase productivity, lower overhead costs and gain a competitive edge. You can also email Tiffany.Ramirez@iqpc.com for a copy to your inbox. 

Current Attendee Snapshot

Current Attendee Snapshot

Take a look at the Shared Services experts that will be in attendance at this year's Latin American Shared Services & Outsourcing Summit.

Why Latin American Order-to-Cash Operations Are Ripe for Shared Services

Why Latin American Order-to-Cash Operations Are Ripe for Shared Services

Latin America is an emerging market for BPO & Shared Services; as a result, we expect the Order-to-Cash process to come under greater scrutiny in the immediate future. This article compares global OTC processes with what exists in Latin America today, based on the author's experience of working with these markets.

Convince Your Boss

Convince Your Boss

Having trouble convincing your supervisor for the time off?  Check out the Convince Your Boss Letter and feel free to give it a try!

Innovations in BPO Contracting: Lessons for Negotiators

Innovations in BPO Contracting: Lessons for Negotiators

IACCM led a 'blue sky' discussion group on the subject "How can you genuinely create organizational integration between client and provider at a global and local level?" In this article, hear how 40 BPO leaders and executives discuss what "smart contracting" is and its role towards a successful BPO relationship. 

Innovations In BPO Contracting: Lessons For Negotiators

Innovations In BPO Contracting: Lessons For Negotiators

IACCM led a 'blue sky' discussion group on the subject "How can you genuinely create organizational integration between client and provider at a global and local level?" In this article, hear how 40 BPO leaders and executives discuss what "smart contracting" is and its role towards a successful BPO relationship. You can also email Alysha.Malik@iqpc.com to request a copy to your inbox. 

Sourcing Superstar Series: SMEs a Growth Opportunity for Tom Dobis, HP Enterprise Services

Sourcing Superstar Series: SMEs a Growth Opportunity for Tom Dobis, HP Enterprise Services

HP Enterprise Services' Tom Dobis talks about global BPO trends, the growing importance of the mid-market and this sector's desire for a "Mercedes experience at Chevy prices" as well as the fast-moving, fast-expanding practice for business analytics.

Top 10 Tips on How to Succeed with GBS

Top 10 Tips on How to Succeed with GBS

The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong process ownership becomes much more important in a world where Intelligent Automation trumps moving transactions to a low cost location.

But what makes GBS a success? Gain insights from 10 of the most respected GBS leaders as they share their top 10 tips on how to outperform in global service delivery.