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Just Published! Global State of the SSO Industry Report 2018
Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration...
Post Show Report: Looking Back at Latin America Shared Services & Outsourcing Week 2017
Want to learn more about what happened in 2017? Check out our Post Show Report that highlights: attendee statistics, top speaking sessions, what to expect in 2018 and more!
Latin America Shared Services & Outsourcing Week Past Presentations
In preparation for Latin America Shared Services & Outsourcing Week 2018, we wanted to exclusively share these past presentations with you. Below you will find expert content on:Embrace RPA & Next Generation Talent Management to Strengthen SSC OperationsInside Monsanto’s Global Financial Shared Services TransformationTransition Management Success Uncovered: Ensure New Services...
Evaluating Shared Services Center Locations in Latin America (2017)
In this brand new interactive report from SSON Analytics, find out which industry sectors dominate the Latam shared services landscape and a breakdown of other emerging functions. Also inside you'll find a detailed section containing the level of natural disaster risk in the top 10 SSC cities in Latam!
Prioritizing Talent Development within Global Business Services
The Certified Global Business Services Professionals (CGBSP) Program and the Shared Services & Outsourcing Network (SSON) conducted a survey of 218 global GBS/Shared Services professionals between March and April 2017.The particular focus was on talent management priorities for the sector. The results from this survey highlight how training programs keep...
Top 10 Tips on How to Succeed with GBS
The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong...
Embrace RPA & Next Generation Talent Management to Strengthen SSC Operations
Ricardo Wolf, Sr. Director of Finance SSC at PepsiCo, discusses: How to leverage both RPA and high-impact talent management techniques to boost efficiencyForward-looking insights pertaining to the potential impact of RPA growth on organizational structure and talent management
Inside Monsanto’s Global Financial Shared Services Transformation
David Lucky, Global Financial Operations Lead at Monsanto, discusses: Developing a robust strategy and structure to support key stakeholder expectationsBuilding partnerships with key stakeholders that increases buy-in and enables and facilitates changeDeveloping impactful reporting that drives customer engagement and effectively communicates the value shared services delivers
Transition Management Success Uncovered: Ensure New Services are Seamlessly Incorporated with Robust Migration Strategies
Juan Pablo Parreaguirre, Director of Financial Services at Emerson Automation Solutions, discusses: Discover how SSC leaders at Emerson effectively developed and implemented a structured approach to process migration in order streamline service expansion and, ultimately, optimize the customer experience from day oneActionable approaches for spearheading change across the enterprise, engaging stakeholders...
SSC Leadership & Employee Engagement
Marianela García, Head of Shared Service Center Mexico at Henkel Mexicana, discusses:Emerging issues related to staffing, recruiting and developing future SSO leadersCandid perspectives on the key challenges future SSO leaders may face such as increased automation, globalization and rapid change
RPA Related Content
Robotizing your Financial Close Process: Industry Survey Results
SSON and BlackLine conducted a survey of global finance and accounting leaders to gain a better understanding of robotics automation and the dramatic impact it can have on technology, process, and people. The survey results provide an understanding of the strategies and approaches to automation adoption in the financial close...
RPA Enables 100% Process Efficiency and 45% Cost Reduction in AP for Global Plastic Manufacturer
Compiled by Auxis, check out this case study that dives deep into the use of robotic process automation for a global plastic manufacturer. Learn about their solution to their shared services issue.
Robots in Your Back Office?
In this excellent report put together by Auxis, you’ll find all the necessary information about how RPA applies to shared services and human resources. Learn about the cost, speed, analytics, control and scalability needed to make RPA a success in your company.
A 6-Step Starter Guide to Implementing an RPA Solution
Automating manual tasks often falls by the wayside as IT is overburdened and can’t get to all of the project requests. The good news is there is a new, emerging solution called robotic process automation (RPA). Intelligent software “robots” can be deployed in a matter of weeks to automate routine,...
What if the World was Just 100 SSC's?
What if the world was just a village of 100 Shared Services Centers? Check out this amazing video put together by SSON that will breakdown global shared services statistics into something much more creative and consumable. Email EnquiryIQPC@iqpc.com to request a copy directly to your inbox.