Live Chat Software
August 20th - 22nd, 2018
The Ritz-Carlton Coconut Grove, Miami, Fl

Media Center

Shared Services & Outsourcing Week Latin America Brochure

RPA, Machine Learning, and Intelligent Automation. These are a few of the topics we will be covering at our Shared Services & Outsourcing Week Latin America. Hear from PepsiCo, IBM, MMG, Iron Mountain and more as to how you can transform your back office to increase productivity, lower overhead c ...

Fast Track Your Attendance

Current Attendee Snapshot

Take a look at the Shared Services experts that will be in attendance at this year's Latin American Shared Services & Outsourcing Summit.

Convince Your Boss

Having trouble convincing your supervisor for the time off?  Check out the Convince Your Boss Letter and feel free to give it a try!

Registration Form

Download the 2018 Attendee Registration and submit your form to

Past Attendee List

Check out our list of those who attended last year and make sure you sign up to get your name on the list!

Exclusive Content

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. Play with the data to answer core questions such as:What is the most significant challenge Latin American SSCs face regarding talent?What are the...

Top Recommendations for Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

We sat down with Mirtha Yamamoto and Charlie Calderon to hear their top recommendations for building multi-function shared business services and for driving operational excellence with limited resources. Mirtha Yamamoto is the Group Director of Shared Services Delivery Americas at MMG and Charlie Calderon is the Global Head of Operational...

Innovations In BPO Contracting: Lessons For Negotiators

IACCM led a 'blue sky' discussion group on the subject "How can you genuinely create organizational integration between client and provider at a global and local level?" In this article, hear how 40 BPO leaders and executives discuss what "smart contracting" is and its role towards a successful BPO relationship....

The State of Latin American Shared Services Centers in 2018

Ahead of the 12th Annual Latin American Shared Services & Outsourcing Week, we surveyed 50+ Latin American shared services leaders regarding the scope of their operations in 2018. The results share insight into geographic reach, maturity and scope, operating models, GBS implementation and more. The global results of this survey...

Just Published! Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration...

Post Show Report: Looking Back at Latin America Shared Services & Outsourcing Week 2017

Want to learn more about what happened in 2017? Check out our Post Show Report that highlights: attendee statistics, top speaking sessions, what to expect in 2018 and more!

Latin America Shared Services & Outsourcing Week Past Presentations

In preparation for Latin America Shared Services & Outsourcing Week 2018, we wanted to exclusively share these past presentations with you. Below you will find expert content on:Embrace RPA & Next Generation Talent Management to Strengthen SSC OperationsInside Monsanto’s Global Financial Shared Services TransformationTransition Management Success Uncovered: Ensure New Services...

Evaluating Shared Services Center Locations in Latin America (2017)

In this brand new interactive report from SSON Analytics, find out which industry sectors dominate the Latam shared services landscape and a breakdown of other emerging functions. Also inside you'll find a detailed section containing the level of natural disaster risk in the top 10 SSC cities in Latam!

Prioritizing Talent Development within Global Business Services

The Certified Global Business Services Professionals (CGBSP) Program and the Shared Services & Outsourcing Network (SSON) conducted a survey of 218 global GBS/Shared Services professionals between March and April 2017.The particular focus was on talent management priorities for the sector. The results from this survey highlight how training programs keep...

Top 10 Tips on How to Succeed with GBS

The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong...

Past Presentations

Embrace RPA & Next Generation Talent Management to Strengthen SSC Operations

Ricardo Wolf, Sr. Director of Finance SSC at PepsiCo, discusses: How to leverage both RPA and high-impact talent management techniques to boost efficiencyForward-looking insights pertaining to the potential impact of RPA growth on organizational structure and talent management

Inside Monsanto’s Global Financial Shared Services Transformation

David Lucky, Global Financial Operations Lead at Monsanto, discusses: Developing a robust strategy and structure to support key stakeholder expectationsBuilding partnerships with key stakeholders that increases buy-in and enables and facilitates changeDeveloping impactful reporting that drives customer engagement and effectively communicates the value shared services delivers

Transition Management Success Uncovered: Ensure New Services are Seamlessly Incorporated with Robust Migration Strategies

Juan Pablo Parreaguirre, Director of Financial Services at Emerson Automation Solutions, discusses: Discover how SSC leaders at Emerson effectively developed and implemented a structured approach to process migration in order streamline service expansion and, ultimately, optimize the customer experience from day oneActionable approaches for spearheading change across the enterprise, engaging stakeholders...

SSC Leadership & Employee Engagement

Marianela García, Head of Shared Service Center Mexico at Henkel Mexicana, discusses:Emerging issues related to staffing, recruiting and developing future SSO leadersCandid perspectives on the key challenges future SSO leaders may face such as increased automation, globalization and rapid change

Additional Content

Agile Accelerate Program at IBM

The Sales Transaction Support (STS) organization embarked on a first-of-a-kind enterprise operations agile transformation. This involved forming a small local accelerate team who became known as the A-Squad. The goal was to pioneer a new way of working to better manage work, improve speed, have happier employees and delight clients....

What if the World was Just 100 SSC's?

What if the world was just a village of 100 Shared Services Centers? Check out this amazing video put together by SSON that will breakdown global shared services statistics into something much more creative and consumable. Email to request a copy directly to your inbox. 

RPA Related Content

Robotizing your Financial Close Process: Industry Survey Results

SSON and BlackLine conducted a survey of global finance and accounting leaders to gain a better understanding of robotics automation and the dramatic impact it can have on technology, process, and people.  The survey results provide an understanding of the strategies and approaches to automation adoption in the financial close...

RPA Enables 100% Process Efficiency and 45% Cost Reduction in AP for Global Plastic Manufacturer

Compiled by Auxis, check out this case study that dives deep into the use of robotic process automation for a global plastic manufacturer. Learn about their solution to their shared services issue.

Robots in Your Back Office?

In this excellent report put together by Auxis, you’ll find all the necessary information about how RPA applies to shared services and human resources. Learn about the cost, speed, analytics, control and scalability needed to make RPA a success in your company.

A 6-Step Starter Guide to Implementing an RPA Solution

Automating manual tasks often falls by the wayside as IT is overburdened and can’t get to all of the project requests. The good news is there is a new, emerging solution called robotic process automation (RPA). Intelligent software “robots” can be deployed in a matter of weeks to automate routine,...

Sponsorship enquiry

12th Annual SSO Week Latin America 2018 - Sponsorship Prospectus

Click the download button below to view the 12th SSOW Latam Sponsorship Prospectus. To receive a copy through email, contact