Media Center

Shared Services & Outsourcing Week Latin America Brochure

RPA, Machine Learning, and Intelligent Automation. These are a few of the topics we will be covering at our Shared Services & Outsourcing Week Latin America. Hear from PepsiCo, IBM, MMG, Iron Mountain and more as to how you can transform your back office to increase productivity, lower overhe ...

Past Presentations

Promote a Culture of Transformation and Continuous Improvement

Ecopetrol is the largest company in Colombia, one of the 50 largest oil & gas companies in the world and one of the four largest in Latin America. Its Shared Services Organization provides transactional and value added services (HR, infrastructure, assets, financial and administrative operations). As a result of the...

The Power of Many: Drive Operational Excellence with Limited Resources

Charlie Calderon, Global Head of Operational Excellence, World Vision, presents on:Effectively transitioning work for a significant number of countries in a fairly short time frameDriving transformation that enables better collaboration and the adoption of standard processes and best practices across the boardIntegrating on-going continuous improvement efforts with the use of...

Move from Transactional to More Strategic Services

Christian Yllescas, Business Services Head for the Americas, LEDVANCE, presents on:Transforming KPIs from SLA accomplishments to quality assuranceMethods on introducing the Lean culture to Shared Services operationsInvoicing structure: best practices on obtaining productivity yearly challenge of 5% cost reduction

Build a Global Services Culture to Promote Engagement and Collaboration

Newly created Shared Services organizations may struggle with employees feeling outsiders from the core business resulting in disengagement and a lack of belonging. In this presentation, you will learn how Johnson & Johnson (through its “WE Belong” program) has managed to:Create a culture of engagement and belonging to J&J and...

Identity Management (IDM) Administration on a Shared Services Center

The importance of administrate a correct segregation of duties within an organization has several benefits on how to handle all end-to-end processes within an organization. Having a defined methodology, robust controls, the correct technology tools and an experienced team, guarantee the correct assignation of system accesses to all employees, and...

Lessons Learned from Setting up a Multi-Function Shared Business Services in Three Years

Mirtha Yamamoto, Group Director, Shared Services Delivery Americas, MMG; and Mary Cahajuanca, Services Delivery Support Supervisor, MMG, present on: Improving internal collaboration, talent retention, and placing an emphasis on driving employee experience through self-servicesManaging local customers expectations and perceptions, and implementing analytics to anticipate internal customer’s needs

A Collection of Past Presentations from SSOW LATAM 2018

In preparation for SSOW Latin America 2019, we wanted to exclusively share these past presentations with you. Below you will find expert content on: Promote a Culture of Transformation and Continuous Improvement: Andres Ponton Venegas, Director of Shared Services, EcopetrolGuiding Principles to Create the Next Generation FSSO: Eduardo Prada, Director...

Exclusive Content

Latin America-focused SSCs Overtaking Multi-Geos

While the US and UK generally lead the world in terms of shared services, we have seen, over the past five years, extraordinary growth from the Latin American region. Playing into the region’s favor are the high skill levels of its talent pools, established infrastructure, and time zone proximity to...

ScottMadden Reviews the Guiding Principles to Create the Next Generation Shared Services Organization

ScottMadden, Inc., one of North America’s leading general management consulting firms specializing in shared services, recently joined industry leaders as a sponsor and presenter at SSON’s 2018 Shared Services & Outsourcing Week Latin America event. This event offered a unique platform for attendees to learn the latest on operational excellence,...

Talent and Intelligent Automation - Performance Drivers for Latin American Shared Services in 2018

SSON Analytics surveyed Shared Services professionals in Latin America to find out the talent challenges and Intelligent Automation (IA)/ Robotic Process Automation (RPA) strategies in this region. Play with the data to answer core questions such as:What is the most significant challenge Latin American SSCs face regarding talent?What are the...

Top Recommendations for Building Multi-Function Shared Business Services & Driving Operational Excellence with Limited Resources

We sat down with two of our speakers from 2018, Mirtha Yamamoto and Charlie Calderon, to hear their top recommendations for building multi-function shared business services and for driving operational excellence with limited resources. Mirtha Yamamoto is the Group Director of Shared Services Delivery Americas at MMG and Charlie Calderon...

The State of Latin American Shared Services Centers in 2018

We surveyed 50+ Latin American shared services leaders regarding the scope of their operations in 2018. The results share insight into geographic reach, maturity and scope, operating models, GBS implementation and more.

Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration...

Top 10 Tips on How to Succeed with GBS

The most significant advantage of Global Business Services (GBS) is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong...

Additional Content

Agile Accelerate Program at IBM

The Sales Transaction Support (STS) organization embarked on a first-of-a-kind enterprise operations agile transformation. This involved forming a small local accelerate team who became known as the A-Squad. The goal was to pioneer a new way of working to better manage work, improve speed, have happier employees and delight clients....

RPA Related Content

Robotizing your Financial Close Process: Industry Survey Results

SSON and BlackLine conducted a survey of global finance and accounting leaders to gain a better understanding of robotics automation and the dramatic impact it can have on technology, process, and people.  The survey results provide an understanding of the strategies and approaches to automation adoption in the financial close...

RPA Enables 100% Process Efficiency and 45% Cost Reduction in AP for Global Plastic Manufacturer

Compiled by Auxis, check out this case study that dives deep into the use of robotic process automation for a global plastic manufacturer. Learn about their solution to their shared services issue.

Robots in Your Back Office

In this excellent report put together by Auxis, you’ll find all the necessary information about how RPA applies to shared services and human resources. Learn about the cost, speed, analytics, control and scalability needed to make RPA a success in your company.

A 6-Step Starter Guide to Implementing an RPA Solution

Automating manual tasks often falls by the wayside as IT is overburdened and can’t get to all of the project requests. The good news is there is a new, emerging solution called robotic process automation (RPA). Intelligent software “robots” can be deployed in a matter of weeks to automate routine,...

Sponsorship enquiry

13th Annual SSO Week Latin America 2019 - Sponsorship Prospectus

Click the download button below to view the 13th SSOW Latam Sponsorship Prospectus. To receive a copy through email, contact Tiffany.Ramirez@iqpc.com